What would you consider a reasonable amount of time to receive a response from customer service. Or lack of.
I presented a concern with my subscription to customer service on 05-12-07 and it has been listed as pending since the Monday following the question. Does anyone consider 10 days unreasonable? And I would not think that vacation season has started yet.
In this same vein, I support many different computers and printers and have found that using online services for support is about as satisfactory as using E-mail for my suscription inquiry with VM. I generally prefer to place my phone call and use a speaker phone while waiting. Which is what I probably should have done with VM, but I tried the recommended route.
jerry
Forums » Videomaker
Customer Service Response?
(4 posts)-
videonovice
Member
Posted 1 year ago # Login to Send PM -
There really is no set vacation "season" for us here at Videomaker... but I'm sorry to see that it's taken them a while to get back to you. (Our online account manager system is being overhauled at the moment, though--I hope something didn't go horribly wrong there. I'll ask our IT guy.) Definitely give them a call M-F 8-5 (PT) at 800-284-3226. You can also email them at customerservice@videomaker.com--they're usually fairly fast on that email (sub-48 hours).Posted 1 year ago # Login to Send PM
-
chine
Member
i have a samsung camcorder but i dont have the softwear how do i dump my mini dv to my computer
Posted 4 months ago # Login to Send PM -
i usually, after a day or two make an effort to call again; numbers get lost,voice mail sometimes falls through the cracks. it's usually easier for me to call again than to just get kinda peeved about not hearing back ;)
Posted 4 months ago # Login to Send PM
